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Printing & Embroidery

FAQs

General Frequently Asked Questions

We believe in flexibility and cater to orders of all sizes. 

There is no minimum order quantity on any plain goods. Whether you need one item or one hundred, we’ve got you covered.

For DTF Transfer or Embroidery, there is no minimum quantity. We will be happy to provide you with a single customised garment or as many as you need!

The following formats are required. Please contact us if you’re not sure!

For Graphic and Flat colour designs – Vector files with typeface fonts outlined in Adobe Illustrator. Formats EPS & Adobe Acrobat.

For Photographic designs – Adobe Photoshop, JPG, PNG, Bitmap and TIFF, PSD and a transparent layer if possible. 

We advise artwork to be at a minimum of 300ppi resolution, at actual size, for the best quality.

Of course! Before we begin production, we’ll send you digital proofs showing the position, size and colours of your logo so you can check everything looks just right.

For embroidery orders, we’ll stitch your design onto a swatch first. We’ll then place the swatch onto your chosen garment and send you a photo, so you can see exactly how it will look.

Once you’ve given us the thumbs-up, your artwork will be approved and your order will be sent for production!

In general, handwashing is the gentlest method to preserve your printed and embroidered clothing. However, we understand that handwashing isn’t always practical and can be time-consuming, especially with daily responsibilities in mind. For those who prefer machine-washing their customised clothing, we recommend considering the following points:

  • Always check the label of your embroidered or printed clothing for specific washing instructions as some items may have unique requirements that you need to follow.
  • Before washing, turn your customised clothing inside out. This helps to protect the printed or embroidered design from abrasion and friction during the washing cycle. Use a mesh bag if possible.
  • Wash your garments in cold water to help preserve the colours and prevent shrinkage. Hot water can cause colours to fade and fabrics to shrink, potentially affecting the appearance of the custom print or embroidery.
  • Select the gentle or delicate cycle on your washing machine to minimise agitation. This reduces the risk of damage to the printed or embroidered design.
  • Use a mild detergent that is suitable for delicate fabrics. Harsh detergents containing bleach or strong chemicals can fade colours and damage fibres, affecting the longevity of the custom print or embroidery.
  • Fabric softeners may contain chemicals that can be harsh on printed or embroidered designs. It’s best to avoid using fabric softeners when washing customised clothing.
  • Undo buttons and close any zips to ensure shape is maintained during the wash and check there are no sharp items in your pockets that can damage your embellishment.
  • After washing, air-dry your customised clothing whenever possible. If using a dryer, opt for a low heat setting to prevent excessive heat exposure, which can cause colours to fade and designs to deteriorate. Dry flat, if possible.
  • Dry cleaning is not recommended for embroidered items as it uses harsh chemicals that can ruin the colour of the embroidery.
  • Do not iron directly on the design, iron on the reverse.

By following these recommendations, you can help prolong the life of your customised clothing while still enjoying the convenience of machine-washing. If you have any further questions or need assistance, feel free to reach out to our customer service team. We’re here to help ensure your satisfaction with your custom workwear!

Contact our dedicated team on 01253 370655, or by email at sales@fitworkwear.co.uk, and they will advise if the desired delivery date can be achieved. Your satisfaction is our priority and we’re here to accommodate your needs to the best of our ability so we’ll do everything we can to ensure your requirements are met.

You can pay using all major credit and debit cards.
Additionally, we accept payments via BACS (Bank Automated Clearing System). For BACS payments, kindly include your sales order number with your payment, which can be found at the top of your quotation and your goods will be dispatched once the payment has been received.

If you have any questions or need assistance with payment, please don’t hesitate to contact our friendly customer service team. We’re here to help!

Please follow this link for the full Return/Refund Policy
Please note that customised items cannot be returned.

Delivery is free for orders over £99 – please follow this link for full details.

Frequently Asked Printing / Embroidery Questions

Whether you’re a small business or a large corporation, personalised workwear has many benefits, here are just four:

Professionalism – Customised workwear gives a professional appearance, which can help to instil a confidence in your customers that reassures them that they are dealing with a legitimate company that knows what they are doing. 

Brand Recognition – By having your logo or company name embroidered on your employees’ clothing, you’re creating a consistent and easily identifiable image that customers will recognise and remember.

Affordable Marketing – When you or your employees wear clothing with your logo or company name on it, you’re effectively acting as walking billboards for your business.

Be Taken Seriously – Your branded workwear will help your customers understand that you take your business seriously and you’re reflecting your commitment to excellence, in addition, it will also help build trust and establish credibility.



We are able to add your logo or company name onto practically all of our workwear and uniform collections including jackets, aprons, trousers and even hats and if you would like advice about the best placement, please just ask! 



DTF Transfer

DTF is a modern print method that lets us apply full-colour designs directly onto garments. Your artwork is first printed onto a special film, then heat-pressed onto the fabric, creating a soft-touch finish with photographic detail and vibrant colours that really stand out. This method works brilliantly on both light and dark fabrics.

DTF is ideal for smaller runs, detailed logos and designs with gradients or multiple colours. It’s a versatile choice for one-off pieces or short orders, offering a smooth, professional result every time. DTF prints are durable and long-lasting, keeping their vibrancy and softness wash after wash.

For something a little special, we also offer a wide range of vinyl finishes – including glitter, metallic, and glow-in-the-dark – so your garments can be transformed into unique, standout pieces.

Embroidery

Embroidery involves stitching your logo or design directly onto the fabric of your garment using a computerised embroidery machine. Embroidery is highly durable so is suitable for the toughest of industries yet looks smart and professional.

Screen Printing 

In the printing process, a stencil is created on a fine mesh screen and ink is pressed onto the garment by passing it through the stencil, resulting in an impression of the underlying image. Separate screens are necessary for different colours, which are progressively overlaid until the final design is achieved. Special equipment is used to dry the final product, curing the ink and ensuring a seamless, colourfast finish. 

Screen printing is a fantastic option for larger orders.

Please note – not all garments are suitable for printing and would require an alternative method just as some garments aren’t suitable for embroidery, but don’t worry, our skilled team will advise you on the best method dependent on the garment and artwork chosen.

You can email your artwork to orders@fitworkwear.co.uk . We accept many formats including JPG, PNG, SVG, PSD, Bitmap and TIFF 

Prior to production we will send you visual design images/proofs showing you the position, size and colours of the logo to ensure you are happy before we proceed. Once you have approved your artwork it will then be sent for production. We take no responsibility for any amendments or errors for artwork once it has been approved by the customer.



It depends on the size and method of your order; you will always be advised on the time frame at the time of purchase.