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Printing & Embroidery

Complaint Handling Policy

FIT Workwear Complaint Handling Policy

At FIT Workwear we value our customers and strive to provide exceptional service at all times. However, we understand that there may be occasions when you’re not entirely satisfied with our products or services. In such instances, we encourage you to reach out to us so we can address your concerns promptly and effectively. Our Complaints Procedure is outlined below:

  1. Contact Us: If you have a complaint, please contact our Customer Service team as soon as possible. You can reach us by phone on 01253 370655 or by email at sales@fitworkwear.co.uk, and our team will be ready to help.
  2. Provide Details: When contacting us, please provide as much detail as possible about the nature of your complaint, including relevant order information, product details and any specific issues you encountered.
  3. Acknowledge Receipt: Upon receiving your complaint, we will acknowledge receipt promptly, usually within 24 hours. We will assign a unique reference number to your complaint for easy tracking.
  4. Investigation: Our Customer Service team will thoroughly investigate your complaint to understand the issue and determine the appropriate course of action. This may involve reviewing relevant records, contacting suppliers or conducting internal inquiries.
  5. Resolution: We are committed to resolving complaints fairly and promptly. Once our investigation is complete, we will provide you with a proposed resolution. This may include options for replacement, repair, refund or other forms of compensation, depending on the nature of the complaint.
  6. Feedback: We value your feedback and may ask for your input on the proposed resolution. Your satisfaction is our priority and we want to ensure that we address your concerns to your satisfaction.
  7. Closure: Once a resolution is agreed upon, we will implement the necessary actions promptly. We will keep you informed of the progress and ensure that the complaint is resolved to your satisfaction.
  8. Follow-Up: After your complaint is resolved, we may follow up with you to ensure that the resolution has been satisfactory and that you’re happy with the outcome. Your feedback helps us continuously improve our products and services.
  9. Escalation: If you feel that your complaint has not been adequately addressed or resolved, you may ask for it to be escalated to a manager.
  10. Feedback and Improvement: We welcome feedback on our Complaints Procedure and are committed to continuously improving our processes based on customer input.

At FIT Workwear we take complaints seriously and are dedicated to resolving them promptly and fairly. If you have any questions or concerns about our Complaints Procedure, please don’t hesitate to contact us.