Refunds

At FIT Workwear we are committed to ensuring your complete satisfaction with the products you purchase. If, for any reason, you are not entirely happy with your purchase, you may return it for a full refund or exchange, subject to our terms and conditions outlined below.

Items must be returned unworn, in their original condition, with tags still attached and in original packaging to qualify for a refund or exchange. If we are unable to process your return request, the product will then be returned to you at your own cost.

RETURN INSTRUCTIONS

Item is Incorrect or Faulty

If your item is incorrect or faulty, please contact our FIT Workwear customer services team within 30 days of receiving your order to arrange a refund or exchange.

Please note that we always ask that you carefully review and approve your personalised items before purchase as refunds or exchanges cannot be offered for incorrect personalised items.

Item is Not Faulty

If your item is not faulty, you have 28 days from receiving your order to request a return. Please contact our customer services team to arrange a Return Merchandise Authorisation (RMA). If it has been more than 28 days, we unfortunately won’t be able to offer you a refund.

Please note refunds or exchanges cannot be offered for non-faulty personalised items.

Exchange Request

We are happy to exchange your goods for an alternative size or colour of the same item. You have 28 days from receiving your order to request an exchange. Please contact our customer services team to arrange a Return Merchandise Authorisation (RMA) and your replacement order. If it has been more than 28 days, we unfortunately won’t be able to offer you an exchange.

If the exchanged item is more expensive, our customer services team will request payment for the outstanding amount.

Exchanged Goods Delivery

An additional charge for re-delivery may apply. Please contact our customer services team for further details.

Sale Items

Unfortunately, non-faulty sale items cannot be refunded.

Delivery Charges

We offer free delivery on orders over £99 (excluding VAT). If you return your goods and the total order value falls below the minimum free delivery threshold, the original delivery charge may be deducted from your refund. Please contact our customer services team for clarification.

Please note: we do not refund delivery costs unless your order hasn’t been delivered or the goods are faulty.

How to Make a Return

1. Contact us by phone (01253 370655) or email (sales@fitworkwear.co.uk) with your sales order details.
2. We will provide you with a free return note, which must be printed and included in the packaging.
3. Items must be returned in an unworn and unused condition, including all attached tags and the original packaging. Your request for a refund will be rejected if this is not the case.
4. Upon receiving the returned item, we will verify its condition and notify you by email of the approval or rejection of your refund. If approved, we will initiate the refund process in accordance with our terms and conditions.
5. We will process a refund to your original payment method within 5 working days of receiving the returned items. Please note that all items must be returned before a refund or replacement is issued.

Thank you for choosing FIT Workwear. If you have any questions or require further assistance, please don’t hesitate to contact our customer services team on 01253 370655 or email sales@fitworkwear.co.uk.